A fundamental commitment to quality is a prerequisite for corporate survival in today’s market. Only those prepared to be self critical, and who constantly analyse their organisation and services, can realise constant improvement and elevated quality.

• Quality management system according to DIN ISO 9001:2008
• Documentation of processes and procedures
• Exact analysis of complaints to identify points of weakness
• Careful selection of partners, associates, suppliers and customers
• Constant customer and employee feedback mechanisms
• Monitoring via internal and external audits (customer involvement)

• Controlled procedures: Reliability, punctuality, minimal damage ratio
• Flat hierarchy: Transparency due to avoidance of unnecessary hierarchy, clearly defined areas of responsibility, customer proximity (one point of contact)
• Flexibility: Customer requests can be realised easily and decisions made quickly